NorCloud Login Help

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Once a user is added to NorCloud, the user will receive an email with a link to set a password. It is important that the receiver

• clicks directly on the link in the received email, and do not copy and paste the link.
• clicks on the link before it expires.

The user will receive a "Token Error" if the link is not clicked on directly in the received email.

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If the link in the email has expired, the user will get a new link by submitting their email address on the Forgot Password site.

Please do not delete the user and add him/her again if the link has expired.

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Troubleshooting when you have not received the email.

1. Check your spam inbox
2. Make sure your address can receive email (send an email to the address from a known email address)
3. Verify with your local IT-department that the address is accessible